Shipping Policy

Mosaic ships from California. Shipping is included with Membership, and standard carriers (through our Shopify-connected fulfillment) deliver most orders within the United States in 3 to 7 business days.

Processing

Orders are typically processed within 1 to 2 business days of payment confirmation. Orders placed on weekends or holidays are processed on the next business day. Membership renewals through Recharge are processed on your renewal date and ship on the same cadence.

Shipping Rates and Delivery

Standard domestic shipping is included as part of your Mosaic Membership. For one-off purchases, shipping is calculated at checkout. Most orders arrive within 3 to 7 business days of shipment, depending on your location. Delivery times are estimates and may vary.

Signature on Delivery

Some shipments may require an adult signature on delivery, depending on carrier policy and your address. You are responsible for providing a reliable shipping address.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. If you don't receive a tracking email within three business days of your order, write to help@meetmosaic.co.

Where We Ship

We currently ship within the United States only. We do not ship internationally. We do not ship to states, territories, or jurisdictions where our products are restricted by law. If you place an order from a region we cannot ship to, we will cancel the order and refund the full amount.

Delays and Issues

We are not responsible for delays caused by the shipping carrier, customs, weather, or other events outside our control. We are not responsible for packages lost or delayed because of an incorrect shipping address provided by the customer. If a package is marked delivered but you cannot locate it, please contact the carrier first; we are happy to help if the issue persists.

Lost or Damaged Packages

If your package arrives damaged, or does not arrive within a reasonable window after the carrier's "delivered" status, write to help@meetmosaic.co with your order number and photos (if applicable). We'll work with you to resolve it.

Changing a Shipping Address

You can update your shipping address in your account before your next Recharge renewal. For one-off orders already placed, email help@meetmosaic.co as soon as possible. Once an order is in processing or has shipped, we may not be able to change the address.

Contact

Questions about shipping or an order in transit? Write to help@meetmosaic.co.