Privacy Policy

Mosaic Social Wellness Club ("Mosaic", "we", "us", "our") operates this membership-based store and website, including all related content, products, and services (the "Services"). The Services are powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you apply to Mosaic, book a Mapping consultation, subscribe to a Membership, or otherwise interact with us. If there is a conflict between our Terms and this Privacy Policy, this Privacy Policy controls with respect to personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read it and understand how we collect, use, and disclose your information.

Who We Are

Mosaic is a membership-based psilocybin microdosing company. Access to products (including Enlighten Micro Caps, Weekender, Enlighten Samples, and Sidekick) is gated behind an application and a complimentary 20-minute Mapping consultation. We are not a clinic and we do not provide medical care. Mosaic products are not intended to diagnose, treat, cure, or prevent any disease.

Personal Information We Collect

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

• Contact details: name, email, phone, billing and shipping address.
• Application and approval data: the responses you submit through our application form (at /pages/apply), including the intentions and context you share with us. Internally this is reflected in your Shopify customer tags, such as Approved, Existing Member, Active Subscriber, and recharge_active_subscriber.
• Mapping and Concierge appointment data: booking times, meeting notes, and any information you share during your consultation. Bookings are handled by Calendly.
• Reflections responses: if you complete a Reflections member survey, your responses are stored via our Reflections API (hosted on Vercel, backed by Supabase).
• Order and subscription data: items viewed, carted, purchased, returned, or cancelled; subscription status, cadence, pauses, and renewals, managed through Shopify and Recharge.
• Payment information: card and payment details are collected and processed by Shopify Payments or an equivalent processor. Mosaic does not store full card numbers.
• Email engagement: opens, clicks, and subscription state within Klaviyo, including list membership (such as our field notes list).
• Communications with us: the content of any email, support request, or message you send to help@meetmosaic.co or hello@meetmosaic.co.
• Device and usage information: browser, IP address, device identifiers, and how you interact with the Services, collected through Shopify analytics and standard web analytics tools, including Google Analytics.

Sources of Personal Information

• Directly from you: when you apply, book a Mapping or Concierge call, subscribe, communicate with us, or otherwise provide information.
• Automatically: through cookies and similar technologies when you visit the Services.
• From our service providers: Shopify, Recharge, Klaviyo, Calendly, Vercel, Supabase, and analytics providers acting on our behalf.
• From a referring member: if someone invites you to Mosaic, we may receive their referral along with your name and email so we can connect the application.

How We Use Your Personal Information

• Reviewing and approving applicants. We use the information you share through the application and Mapping to decide whether Mosaic is a reasonable fit for your intentions, and to tag your account accordingly.
• Delivering the Services. We use your information to fulfill orders, manage your Membership subscription through Recharge, schedule and conduct Mapping and Concierge calls through Calendly, process returns, and keep your account current.
• Communicating with you. We send transactional emails (order, shipment, subscription), member communications, and, if you opt in, editorial content such as field notes and Science updates through Klaviyo. You can unsubscribe from marketing at any time.
• Improving the Services. We review de-identified Reflections data and aggregate usage patterns to improve our products, editorial, and member experience. We do not sell your Reflections responses.
• Security and fraud prevention. We use your information to authenticate your account, prevent fraud, and keep the Services safe.
• Legal reasons. We use your information to comply with law and respond to valid legal process.

How We Disclose Personal Information

We disclose personal information only as described below:

• Service providers. Our processors act on our behalf and are contractually limited to using your information to provide services to us. This includes:
  • Shopify: commerce platform, hosting, order processing, analytics.
  • Recharge: subscription management for Membership.
  • Klaviyo: email marketing and member communications.
  • Calendly: Mapping and Concierge scheduling.
  • Vercel & Supabase: hosting and database for the Reflections member survey API.
  • Google Analytics: aggregate traffic analytics.
• At your direction. When you ask us to share information with a third party, for example a shipping carrier for delivery.
• Business transactions. In connection with a merger, financing, acquisition, or similar transaction, or in a bankruptcy.
• Legal reasons. To comply with applicable law, respond to subpoenas or similar legal process, and protect the rights and safety of Mosaic, our members, and others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve the platform. Information you submit to the Services is transmitted to Shopify and may be processed in countries other than where you reside. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers use cookies, pixels, and similar technologies to run the Services, remember your preferences, measure traffic, and support marketing. You can manage cookies through your browser settings and opt out of certain uses through the links provided elsewhere in this policy.

Third-Party Websites and Links

Our Services may link to websites operated by third parties. We are not responsible for their privacy practices. If you leave Mosaic to access a third-party site, we recommend reviewing that site's own policies.

Children's Data

The Services are intended only for adults. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention

We maintain reasonable administrative, technical, and physical safeguards to protect personal information, but no security measure is perfect. Please do not send sensitive information over unsecured channels. We retain your information for as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

• Access. Request a copy of the personal information we hold about you.
• Correction. Ask us to correct inaccurate information.
• Deletion. Ask us to delete personal information we hold about you.
• Portability. Receive a copy of certain information in a portable format.
• Opt-out of marketing. Unsubscribe from marketing emails at any time using the link in any Klaviyo message, or by writing to help@meetmosaic.co.
• Opt-out of sale or sharing for targeted advertising. You can exercise these rights here. We also honor the Global Privacy Control signal where applicable.

To exercise any of these rights, email help@meetmosaic.co. We may need to verify your identity before completing your request. We will not discriminate against you for exercising a right.

International Transfers

We are based in the United States, and personal information may be processed in and transferred to countries other than the one you live in. Where required, we use recognized transfer mechanisms, including the Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date.

Contact

If you have questions about our privacy practices or want to exercise your rights, email us at help@meetmosaic.co or write to Mosaic Social Wellness Club, 100 Los Olivos Avenue, PMB 1047, Daly City, CA 94014, United States.